Conference FAQs
Event registration
How do I register for the conference?
To register please go to the conference registration page and complete a registration form.
Is an early bird discount available?
Early bird discounts are available until 4 July 2025. Please visit the conference registration page for details on current early bird discount offers.
Can I purchase my conference registration on the day of the conference?
Registration on the day of conference is subject to availability. Please contact the Conference Organiser to confirm availability. If space is available, payment on the day will be by credit card only.
Can I attend for only one day?
Day rates are available on our registration page. This day rate includes morning and afternoon tea and lunch at the conference venue. The day rate does not include tickets to social events, these can be purchased separately.
What is included in the cost of my registration?
The registration fee for participants includes admission to conference sessions, social events, morning/afternoon tea and lunch at the conference venue. Please see the registration page for more details.
Where can I view my conference registration information?
To view your conference registration information please log in to the registration portal or refer to your conference registration email. If you have forgotten your log in or are unable to find your registration confirmation, please contact the Conference Organiser.
Can I get a refund if I cancel my registration?
Any request for a cancellation of a registration must be forwarded in writing to the conference organiser. A full refund applies to cancellations received prior to Friday 4 July 2025 excluding a cancellation fee of $110.00. After this date no refunds will apply except under exceptional circumstances.
A registration may be transferred without penalty to another person within the same organisation, by advising the conference organiser in writing.
Can I register more than one person at a time and get one invoice?
Please use the group registration portal on the registration page. If you require further assistance, please contact the conference secretariat.
I have special medical, mobility or other requirements how can I report this?
Please include this in the special requirements field upon registering.
Conference accommodation
Can you help me book my accommodation for the conference?
A limited number of rooms have been reserved on behalf of the conference delegates. Please visit the accommodation page for hotel information and rates. To secure the conference accommodation rates bookings should be made when you complete your conference registration online. If you have already registered and would like to book accommodation, please email the Conference Organiser
How do I know if my conference accommodation has been confirmed?
If you have requested conference accommodation, your accommodation will be listed and confirmed in your conference registration email.
How can I amend or cancel my conference accommodation?
Please contact the Conference Organiser to amend or cancel your conference accommodation. Cancellation fees will apply to cancellations made within 30 days of the conference dates. See the accommodation page for details.
Can I book accommodation outside of the selected booking/conference dates?
Yes, if you would like to request nights outside of the secured allotment, please input them into the additional nights field during the registration process. The Conference Organiser will confirm any additional nights with the hotel and send you an updated confirmation email.
Meals and dietary requirements
What meals will be provided at the conference?
At the conference morning/afternoon tea and lunch will be provided to conference delegates.
What beverages will be available?
Tea, coffee and water will be available throughout the day at the conference venue.
How do I advise my dietary and special requirements?
Please advise us of any special dietary requirements when completing your conference registration. Your dietary requirements can be viewed and updated in the registration portal.
Abstract submission
How do I submit an abstract for the conference?
For details on how to submit an abstract please see the abstract submission page.
When will I know if I have been accepted into the program?
Abstract authors will be notified by email of the outcome of their submission.
Can I submit more than one abstract submission?
Yes, unless stated otherwise you can submit more than one. Please refer to the abstract submission page for further information.
Can I edit my abstract after I have started my submission?
You can save your abstract as a draft in the portal and edit as many times as you need prior to submitting. Once you have submitted your abstract you will be unable to edit.
Dress code
What is the dress code for the conference?
The dress code for the conference is smart casual.
Is there a dress code for the social events?
Informal Dinner and Appeal Auction | Legends of Rock: Channel your inner rockstar and dress as your favorite rock legend, band member, or music icon! Think leather jackets, band tees, ripped jeans, glam rock sparkles, classic rock vibes, or full-on rockstar costumes.
Gala Dinner | Happily Ever After: The Fairytale Ball: Formal/black tie
Conference program
How can I see what sessions will be presented before I arrive at the conference?
Please refer to the program page to see the full conference program. The program will also be available on the conference app (available one week prior to the conference).
Where can I find more information about the speakers?
Speaker information is available on the conference app and website on the program tab.
Conference app
How do I download the conference app and what are my login details?
One week prior to the conference you will receive an email with the conference app login details and instructions. We recommend you download the app before you arrive at the conference.
Is it necessary for me to download the conference app?
We highly recommend you download the conference app to maximise your engagement and enjoyment at the conference. On the conference app you can view the conference program, build your own personal agenda, take notes at sessions and export them for future reference. You can also view a list of the attendees, speakers, sponsors, and exhibitors and connect with them via direct in app messaging.
At the conference
Where do I go to check in and get my name badge at the conference?
On arrival at the conference venue please check in and collect your name badge at the registration desk located in the The Star Event Centre.
How can I find out when and where someone is scheduled to present?
Please refer to the program on the conference app or website for presentation session times and room details. The program will also be available on a noticeboard located near the registration desk at the venue.
What time will lunch and morning/afternoon tea be available?
Please refer to the conference program on the conference website or app for mealtimes.
I’ve misplaced my name badge; can I get another one?
Please visit the conference registration desk and our team will be able to assist you.
Can I purchase a dinner ticket or additional guest dinner tickets while I’m at the conference.
Please visit the registration desk and the team will be able to check if there are any tickets available. Any tickets purchased will need to be paid via credit card at the time of booking.
I am feeling unwell prior to or during the conference
Please refrain from attending the event if you are feeling unwell prior to the conference or have a cough, fever, sore throat, fatigue or shortness of breath. If you develop symptoms or feel unwell during the conference, please leave the venue asap and advise the conference secretariat via email.
How to report inappropriate behaviour consistent with harassment or discrimination.
Please visit the registration desk and report to the conference staff immediately if you are being harassed, notice someone else is being harassed or have any other concerns related to or including yelling or swearing; abuse or slurs; inappropriate behaviour or language; physical threats; harassment or intimidation; unwanted advances of a sexual nature; taking, damaging or disrespecting other people’s property. All concerns will be addressed confidentially.
Post conference
How can I provide feedback to the conference organisers?
Please contact the Conference Organiser to provide feedback regarding this conference.
I would like to run a similar event for my organisation, who do I contact to learn more about your services?
To find out more about Expert Events please visit www.expertevents.com.au or email admin@expertevents.com.au.